Privacy Policy

This Privacy Policy governs the collection, use, and sharing of your information when you use the Techovate Expert Solutions (a product of Techovate Digital Solutions LLC) through any of the below websites/domains, hereinafter referred to as (“Techovate Expert Solution” / “Portal” / “Website” / "we" / "us" / "our"). :

This policy applies to both Customers (hereinafter referred as “Clients”) seeking expert advice, professional support, guidance, solutions, or related help from Expert Consultants or professionals in the designated areas/disciplines (hereinafter referred as “Experts”) By accessing or using Techovate Expert Solution, you agree to the terms of this Privacy Policy.

Information We Collect

For Clients

• Personal Information: We collect information you provide when registering for an account, such as your name, email address, contact information, company (if applicable), areas of interest (if applicable), and profile picture.
• Consultation Information: We collect information related to your consultations, including the topics discussed, documents shared, audio clips and messages that you share with Experts, any recordings of audio/video sessions (with explicit consent from all parties).
• Payment Information: We collect payment information online necessary to process your transactions, such as credit card details or other payment method information. This information is processed directly and securely by our payment gateway provider and we do not store your complete payment card details on our servers.
• Technical Information: We collect technical information about your device and your use of Techovate Expert Solution, such as your IP address, browser type, operating system, and referring website.

For Experts

• Personal Information: We collect information you provide when registering, including your name, email address, contact information, professional qualifications, areas of expertise, resume/CV, and profile picture.
• Consultation Information: We collect information related to your consultations, including the topics discussed, documents shared by and with clients, and any audio recordings sent as response to client messages, recordings of any audio/video sessions (with explicit consent from all parties).
• Payment Information: We collect payment information necessary to process payments to you, such as your bank account details. However, these are collected and processed through the Payment Gateway interface and we do not store any such information in our databases.
• Verification Information: We may collect information to verify your identity and professional credentials, such as government-issued identification or professional licenses.
• Technical Information: We collect technical information about your device and your use of Techovate Expert Solution, such as your IP address, browser type, operating system, and referring website.

How We Use Your Information

• Providing Services: We use your information to facilitate consultations, process payments, manage user accounts, and provide customer support.
• Improving Portal: We use your information to analyze usage patterns, identify areas for improvement, and develop new features.
• Communication: We may use your information to send you notifications related to your consultations, updates about Techovate Expert Solution, and marketing communications (you can opt out of marketing communications at any time).
• Legal Compliance: We may use your information to comply with applicable laws and regulations.
• For Experts: We use your information to create your profile, match you with potential client requests, and process payments for your services.

Sharing Your Information

• With Other Users (Limited): We may share limited information with other users, such as your name, profile picture, profile summary and areas of expertise, to facilitate consultations. Customers will see the profile information of Experts they are consulting with. Experts will see the name and company (if provided) of the client they are consulting with.
• With Service Providers: We may share your information with third-party service providers who assist us with payment processing, data storage, email delivery, and other services. We ensure these providers are contractually obligated to protect your information.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: If Techovate Expert Solution is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

Data Security

At Techovate Digital Solutions, the privacy and security of our users is of paramount importance. We are committed to protecting the data you share with us and take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide you with services. We may also retain your information for a longer period if required by law or for other legitimate business purposes.

Your Choices

• Access and Correction: You have the right to access and correct your personal information. You can do this through your account settings or by contacting us.
• Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us.
• Account Deletion: You can delete your account at any time by contacting us. After account deletion, some data may be retained / archived for legal or compliance reasons.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Portal and/or by email.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@techovate.net.