Askanytime.com is an online platform (referred to in these Terms of Service as the “Platform”) provided by Techovate Digital Solutions LLC-SPC (“we” or “us”) that connects users seeking non-regulated expert knowledge ("Clients") with independent professionals ("Experts") offering consulting and advisory services (“Consultations”).

These Terms of Service (these “Terms”) govern your access to and use of our online services and Platform (collectively, the “Services”). These Terms apply to all visitors and users of the Services, including Clients and Experts (collectively, “Users”, and, as applicable to you, “you”). By accessing and/or using the Services you agree to be bound by these Terms. If you do not agree to these Terms, then you must not use the Services and/or must discontinue use immediately.

If you have any questions about these Terms or the Services, please contact our support team at support@techovate.net.

We reserve the right to make changes or modifications to these Terms at any time and for any reason. We will notify you of any changes by updating the “Last updated” date of these Terms. If you continue to use our Services after the date those revised Terms are posted, you will be subject to those revised Terms. You will be deemed to have been made aware of the changes in the Terms and to have accepted those changes.

User Account

• Your User Account. You are required to create an account to use the Services (“User Account”). To open a User Account, you must be at least 18 years old.
• Account Security. When creating your User Account, you must provide accurate and complete information, and you must keep this information up to date. You are solely responsible for the activity that occurs on your User Account, you will keep your User Account password(s) and/or any other authentication credentials secure, and you will not share your password(s) and/or any other authentication credentials with anyone else. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. We encourage you to use “strong” passwords (passwords that use a combination of upper- and lower-case letters, numbers, and symbols) to protect your User Account. We will not be responsible for any losses caused by any unauthorized use of your User Account and/or any changes to your User Account if you give someone else access to your User Account or do not keep your authentication credentials secure. You must notify us immediately of any breach of security or unauthorized use of your User Account.
• Account Settings. You may control certain aspects of your User Account and any associated User profile, and of the way you interact with the Services, by changing the settings in your settings page. We may use the email address you provide when you create your User Account to send you Service-related notices, including any notices required by applicable law.
• Your Interactions with Other Users. You are solely responsible for your interactions, including sharing of information with other Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. We expressly disclaim all liability arising from your interactions with other users, including relating to User Content.

Access to the Services and Service Restrictions

• Subject to your compliance with these Terms, and any policies or documentation we may make available to you, we grant you a non-exclusive, limited, non-transferable, and revocable license to access and use the Services, solely for your personal use, strictly as permitted by the features of the Services.
• You understand that the Platform can be used to connect you with Experts and book Consultations. Consultations may occur via video call, audio call, message or other means provided by the Platform. Experts are independent contractors and not our partners, employees, representatives or agents. We provide the technology underlying the Platform and the Services and do not ourselves provide consulting or advisory services.
• We make reasonable efforts to ensure that all Experts have relevant experience and expertise in their respective fields. However, we do not guarantee the quality or suitability of any Consultation. Each Expert’s qualifications, skills, and background are outlined in their individual profile, and you are free to choose which Expert to contact. We are not responsible for your choice of expert.
• You understand that the Platform and the Service are not intended to seek or provide regulated and/or licensed professional advice. This includes, without limitation, legal advice and medical or psychological guidance or diagnosis. The content shared during Consultations by Experts is intended solely for general informational purposes and does not constitute licensed professional advice. By using the Platform, you acknowledge and agree that you will not rely on it for any form of licensed and/or regulated professional advice.
• Regardless of any qualifications, certifications, or professional titles held by the Experts, no formal professional relationship is established between the Client and the Expert. Furthermore, any communications or interactions through the Platform are not protected by legal, medical, or other professional privilege.

Prices

• Experts independently set their own fees for providing Consultations (“Consultation Fees”). We apply a transaction fee (“Platform Fee”) to each booking, which is borne by the Expert and deducted from the amount paid to them. Clients are required to pay the full Consultation Fee at the time of booking.
• All payments are processed through our third-party payment providers. By making a payment, you represent and warrant that you are authorized to use the payment method provided.
• Unless otherwise specified, Consultation Fees do not include applicable taxes, such as VAT or other sales taxes. Clients are responsible for paying any such taxes that apply.
• Unless otherwise agreed, Platform Fees and applicable taxes are non-refundable once payment has been completed. If a refund is issued, the Platform Fee will be deducted from the refunded amount.

Cancellations and refunds

Restrictions and Acceptable Use

• Except to the extent a restriction is prohibited by Applicable law, you will not do any of the following, and you will not assist, permit, or enable any third party to do any of the following:
  • Decipher, decompile, disassemble, or reverse engineer any of part of the Platform comprising or in any way making up a part of the Services;
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services;
  • Harass, annoy, intimidate, or threaten other Users or any of our employees or agents engaged in providing any portion of the Services to you;
  • Access the Services through automated or non-human means, whether through a bot, script or otherwise;
  • Copy or adapt the software of any of the Services, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
  • Systematically retrieve data or any other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;
  • Engage in unauthorized framing of or linking to the Services;
  • Knowingly or recklessly upload or transmit (or attempt to upload or to transmit) any viruses, spyware, malware, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services;
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”);
  • Make improper use of our support services or submit false reports of abuse or misconduct;
  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of Users by electronic or other means for the purpose of sending unsolicited emails, or creating User Accounts by automated means or under false pretences;
  • Use the Services to advertise or offer to sell goods and services, unless we have agreed in writing that you may do so;
  • Engage in any automated use of the Services, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services;
  • Attempt to impersonate another User or person or use the username of another User;
  • Use any information obtained from the Services in order to harass, abuse, or harm another person;
  • Use any content available on or via the Services (including any caption information, keywords, or other metadata) for any machine learning and/or artificial intelligence training or development purposes, or for any technologies designed or intended for the identification of natural persons;
  • Use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or using or launching any unauthorized script or other software; this does not prevent you using standard search engines or internet browsers,
  • Use the Services in any manner that impacts (i) the stability of the servers running the Services, (ii) the operation or performance of the Services or any user’s use of the Services, or (iii) the behaviour of other applications that use the Services;
  • Take any action that imposes, or may impose (as determined by us, in our sole discretion), an unreasonable or disproportionately large load on our infrastructure;
  • Use the Services in any manner or for any purpose that (i) violates, or promotes the violation of, any Applicable law, contractual obligation, or right of any person, including, but not limited to, intellectual property rights, privacy rights, and/or rights of personality, (ii) is fraudulent, false, deceptive, or defamatory, (iii) promotes hatred, violence, or harm against any individual or group, or (iv) otherwise may be harmful or objectionable (in our sole discretion) to us or to our providers, our suppliers, users, or any other third party;
  • Use or display the Services to develop competing products or services, for benchmarking or competitive analysis of the Services, or otherwise to our detriment or disadvantage;
  • Access any content available on or via the Services through any technology or means other than those provided by the Services or authorized by us;
  • Attempt to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from, the servers running the Services;
  • Use the Services to transmit spam, chain letters, or other unsolicited email;
  • Use the Services for any commercial solicitation purposes;
  • Impersonate another person or entity, misrepresent your affiliation with a person or entity, hide or attempt to hide your identity, or otherwise use the Services for any invasive or fraudulent purpose;
  • Identify or refer to us or to the Services in a manner that could reasonably imply a relationship that involves endorsement, affiliation, or sponsorship between you (or a third party) and us, unless we have agreed in writing that you may do so.
• You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding our Services ("Submissions") provided by you to us are not confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, in those Submissions and we shall be entitled to the unrestricted use and dissemination of those Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. To the extent permissible under Applicable law, you hereby waive all moral rights to those Submissions, and you hereby warrant that those Submissions are original to you or that you have the right to submit those Submissions. You agree that there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
• If you provide any information that is untrue, inaccurate, not current, or incomplete, or if you violate any of these Terms, we have the right to suspend or terminate your account and to refuse any and all current or future use of the Services (or any portion of the Services). In addition, we may take such other actions including, without limitation, legal action as we consider appropriate.
• If you violate these Terms, or if we receive a request from a law enforcement authority or regulatory agency to do so, we may report your identity, details of any violation and any other information to relevant law enforcement authorities or regulatory agencies.

User Content

• You may submit content through the Services, including text, comments, audio, video, documents, or any other materials ("User Content").
• You are solely responsible for managing, controlling, and ensuring lawful use of such User Content and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your User Content.
• We are not responsible for, and make no warranties, representations, undertakings, or guarantees in respect of, any User Content which is uploaded by a User. Any view expressed by any User of our website is their view and not our view nor the view of our officers or employees.
• By posting your User Content to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute that User Content (including, without limitation, your image and voice) for any commercial or other purpose, and to prepare derivative works of, or incorporate into other works, that User Content, and grant and authorise sublicenses of that User Content. The use and distribution may occur in any media formats and through any media channels. To the extent permissible under applicable law, you waive all moral rights in your User Content, and you warrant that moral rights have not otherwise been asserted in your User Content.
• We do not claim ownership of User Content, and nothing in these Terms will be interpreted to restrict your rights to use or share your content outside the Services.
• We have the right, in our sole and absolute discretion:
  • To edit, redact, or otherwise change any User Content;
  • To pre-screen, suspend or delete any User Content at any time and for any reason, without notice.
• When you create or make available any User Content, you represent and warrant that
  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your User Content do not and will not infringe any proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party;
  • You are the creator and owner of your User Content or you have the necessary licenses, rights, consents, releases, and permissions to use your User Content, and to authorize us, the Services, and other users of the Services to use your User Content, in any manner contemplated by the Services and these Terms;
  • You have the written consent, release, and/or permission of each and every identifiable individual person in your User Content to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your User Content in any manner contemplated by the Services and these Terms;
  • Your User Content is not false, inaccurate, or misleading;
  • Your User Content is not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation;
  • Your User Content is not defamatory, obscene, offensive, indecent, malicious, hateful or inflammatory, or otherwise objectionable (as determined by us);
  • Your User Content does not ridicule, mock, disparage, intimidate, or discriminate against anyone;
  • Your User Content is not used to harass or threaten any other person or to promote violence against a specific person or class of people;
  • Your User Content does not violate any applicable law, or promote or constitute illegal or unlawful activity;
  • Your User Content does not violate the privacy or publicity rights of any third party;
  • Your User Content does not contain any material that solicits personal information from a minor or exploits any minor in a sexual or violent manner;
  • Your User Content does not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;
  • Your User Content does not include any offensive comments or content connected to race, nationality, gender, sex, religion, disability or age; and
  • Your User Content does not otherwise violate, or link to material that violates, any provision of these Terms, or any applicable law or regulation.
• Any breach of last main point may result in, among other things, termination or suspension of your rights to use the Services. We reserve the right to delete any User Content at any time after any prolonged period of inactivity of your User Account which may reasonably suggest that the account has been abandoned.
• You may request the removal of your User Content from the Platform at any time by contacting our support team at support@techovate.net. Please note that processing your request may take several days. Additionally, we are unable to remove or take action on any User Content that has been shared, copied, or otherwise distributed outside the Platform.
• Please contact us immediately if you find any User Content which other users have uploaded to our Services offensive or if you feel that it violates our Terms of Use.

Intellectual Property Rights

• Unless otherwise indicated, the Services are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics within the Services (collectively, the “Content”) and the trademarks, service marks, and logos contained in the Content (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws, international copyright laws, and international conventions.
• The Content and the Marks are provided within the Services “as is” for your information and personal use only. Except as expressly provided in these Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
• Provided that you are eligible to use the Services, you are granted a limited license to access and use the Services and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Services, the Content and the Marks.
• We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by our Services infringes your copyright, you should consider first obtaining legal advice.

Privacy and Data Security

We care about your privacy. For information about how we collect, use, and disclose your personal data, please refer to our Privacy Policy.

Confidentiality

The Services may include non-public, proprietary, or confidential information belonging to us and/or of other users (“Confidential Information”). Confidential Information includes any information that should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure, including non-public business, product, technology, and marketing information. You will: (a) protect and safeguard the confidentiality of all Confidential Information with at least the same degree of care as you would use to protect your own highly sensitive confidential information, and in any event with at least a reasonable degree of care; (b) not use any Confidential Information for any purpose other than to exercise your rights or to perform your obligations under these Terms; and (c) not disclose any Confidential Information to any person or entity, except your service providers or financial or legal advisors who (i) need to know the Confidential Information and (ii) are bound by non-use and non-disclosure restrictions at least as restrictive as those set forth in this section.

Our Responsibility to You

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in the Terms is intended to exclude or limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or to affect your statutory rights in the laws in your country of residence.
• We will exercise reasonable care and skill in providing the Services to you but, due to the nature of the internet and technology, any features of the Services may be unavailable if we need to undertake any emergency or scheduled maintenance on our systems. This means that we are unable to promise that your use of the Services will be uninterrupted, without delay, error-free, or meet your expectations and we do not give any commitment relating to the performance or availability of the Services in these Terms.

Termination

• We can terminate your access to the Services and close your User Account if you violate these Terms or any applicable policies. Upon closure of your User Account, we will delete all information (including User Content) relating to you, unless otherwise required by applicable law.
• You may close your User Account at any time by choosing the relevant option in your User Account dashboard, or by sending an email to our support team (support@techovate.net). You request will be effective within 30 days of the acknowledgement of receipt of your request by the support team.
• Upon closure of your User Account (a) any pending scheduled Consultations will be immediately cancelled and the relevant Fees will be refunded in accordance with the Cancellation and Refund Policy; (b) your User Content will not be visible to other Users and will be deleted in accordance with our internal retention policies. In certain circumstances, your User Content may still be visible to other Users after closure of your User Account, but it will not be available for sharing or use.

Third-Party Websites

The Platform may direct you to third-party sites, materials, and/or services (“Third-Party Websites”) that are not owned or controlled by us. If you access a Third-Party Website you are subject to and agree to, and must comply with, the third party’s terms and conditions made available via, or agreed in connection with, its services. We do not endorse or assume any responsibility for any Third-Party Websites.

Promotions

We may make available offers and/or promotions (“Promotions”) to our Users from time to time. Each Promotion will be regulated by its own terms, in addition to these Terms. In the event of any inconsistencies between these Terms and the terms of a Promotion, the terms of the Promotion will prevail.

Complaints

• If a Client is dissatisfied with a completed Consultation, the Client can submit a complaint by sending an email to our support team (support@techovate.net) within 48 hours of the relevant Consultation’s completion. The complaint must include a clear explanation of the issue and verifiable evidence supporting the claim. Our support team will analyse the complaint, the evidence submitted, the Expert's profile, and the communication between the Client and Expert. We will resolve the complaint at our sole discretion.
• If, upon review, we determine that the Client’s complaint is valid, we may, at our sole discretion, issue a full or partial refund of the Fees as a gesture of goodwill. This refund does not constitute an admission of liability by either the Expert or us, but reflects our commitment to maintaining a high standard of customer satisfaction.

Warranty, Liability and Indemnification

• We will do our utmost to ensure that availability of the Services and Platform will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. We therefore disclaim all warranties that the Platform and the Service will be error-free, uninterrupted and/or that it will meet the Users’ needs. Your access to the Services and the Platform may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new services. We will attempt to limit the frequency and duration of any such suspension or restriction.
• You agree to indemnify and hold us harmless, to the fullest extent permitted by law, from any claims, liabilities, damages, or expenses arising out of or related to your misuse or improper use of the Services and your use of the Services in violation of these Terms.
• To the extent permitted by applicable law, we will not be liable for (a) any indirect loss, including, but not limited to, lost profits, loss of business opportunities, goodwill or reputation, business interruption, computer failure or other damages; (b) losses arising out of or in connection with the following actions (i) the User’s unlawful use of the Services or the use of the Services contrary to the provisions of these Terms and the applicable policies; (ii) the use or inability to use the Services; (iii) the deletion or loss of data or messages transmitted via the Services; and (iv) any changes to the Services notified to you. To the maximum extent permitted by applicable law, our liability will only be for direct damages and will not exceed the total amount paid by you under these Terms in the 12 months prior to the event causing the damage. This limitation will not apply in cases of wilful misconduct or damage directly caused to individuals or death.

Governing Law and Jurisdiction

• The laws of the United Arab Emirates will apply to these Terms, their subject matter and their formation. The courts of Abu Dhabi shall have jurisdiction over disputes regarding these Terms and the Services.

General Provisions

• These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without our express prior written consent. We may assign these Terms and any rights and licenses under these Terms to another party. If we do so, we will notify you and the party to which we assign these Terms will be responsible for fulfilling our obligations under these Terms.
• We may provide notifications, whether such notifications are required by applicable law or are for other business-related purposes, to you via email notice or through posting of such notice on the Platform. We reserve the right to determine the form and means of providing notifications to Users, provided that you may opt out of certain means of notification, as required under applicable law or as described in these Terms. Please ensure that your email or network provider does not apply any automatic filtering to our emails, as we may send important notifications to your email address. We are not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide to us.
• These Terms, together with any amendments and any additional agreements you may enter into with us in connection with the Services, will constitute the entire agreement between you and us concerning the Services.
• If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of these Terms, which will remain in full force and effect.
• No waiver of any term of these Terms will be deemed a further or continuing waiver of such term or of any other term, and our failure to assert any right or provision under these Terms will not constitute a waiver of such right or provision.
• No other party, other than you and us, has any rights to enforce any term of these Terms.
• These Terms are made in the English and Arabic languages. If there is any inconsistency between the English and Arabic texts, the English text shall prevail.